Refund and Returns Policy

At ApexCognita Private Limited, we offer a comprehensive range of IT services, consulting, SAP® solutions, and specialized consulting, coaching and training in SAFe® and Board Directorship. As our services are intangible and non-returnable, we have a clear policy regarding refunds, cancellations, and adjustments to ensure transparency.

Services Covered

This policy applies to all services provided by ApexCognita Private Limited, including but not limited to:

• IT Consulting and Digital Transformation
• SAP® Solutions and Implementations
• SAFe® Coaching, Certification, and Training
• Board Directorship Coaching and Strategic Governance Consulting

Refunds and Cancellations

No Refund Policy

Due to the nature of our services, we do not offer refunds once a service, consulting engagement, or training program has commenced or been delivered. Upon payment, clients agree to these terms.

No Cancellations After Payment

We do not accept cancellations once the payment for services has been made. Any decision regarding cancellations must be discussed and agreed upon prior to payment. After the payment is made, services are considered confirmed and cancellations are not possible.

Special Circumstances for Refunds and Cancellations

In rare situations where a refund or cancellation is requested, the following conditions apply:

• Requests for refunds or cancellations must be made prior to payment and must be formalized in writing.
• No refunds or cancellations will be permitted after the payment has been processed, unless explicitly outlined in a prior written agreement between the client and ApexCognita.
• If a refund or cancellation is agreed upon in advance, terms will be specified clearly in writing before service commencement.

Late or Missing Refunds

If a refund has been pre-approved (as per the terms above) and you have not received it yet:

1. Check your bank account for pending transactions.
2. Contact your credit card company, as processing times may vary.
3. Contact your bank to inquire about any delays in processing.

If, after these steps, you still have not received your refund, please contact us at [email protected].

Non-Refundable and Non-Cancellable Services

The following services are non-refundable and non-cancellable:

• Any and all types of SAP® services, including customization, implementation, consulting, upgrade, migration, support, GROW, and RISE projects
• Completed IT Consulting or Digital Transformation Services
• Any and all types of SAFe® consulting, coaching, certification, and training programs, including SAFe® framework implementation, leadership coaching, team training, and certification support
• Board Directorship Coaching or Consulting Sessions after they have commenced

Policy Modifications

ApexCognita Private Limited reserves the right to update this policy at any time. Changes will take immediate effect once posted on the website, and clients are encouraged to review the policy regularly for updates.

Need Assistance?

If you have any questions regarding this policy or need further clarification, please contact us at [email protected].

Trademark Notice

• SAP is a registered trademark of SAP SE, and all references to SAP within this website and associated services pertain to any and all types of SAP services, including customization, implementation, consulting, upgrade, migration, support, GROW, and RISE project solutions offered by ApexCognita Private Limited.
• SAFe® and Scaled Agile Framework® are registered trademarks of Scaled Agile, Inc.. All references to SAFe® include any and all types of SAFe® consulting, coaching, certification, and training programs, including SAFe® framework implementation, leadership coaching, team training, and certification support.
• ApexCognita™ is a trademark registered to ApexCognita Private Limited.

All other trademarks, product names, and company names or logos mentioned on this site are the property of their respective owners.